Shipping policy

When should I expect my items to be delivered?

The estimated delivery time frames are:

• VIC customers : approximately 3 - 6 working days;
• NSW, SA & ACT customers : approximately 3 - 7 working days;
• QLD, NT, WA & TAS customers : approximately 2 - 7 working days.

High Demand and International items: Some of our items are in high demand and some items are shipped internationally. In this case we will have a note on the product page stating such. These shipping times are between 12-21 days within Australia. 

Please Note: Delivery time starts only after the buyers’ payments have been fully cleared. The item will then be dispatched from our warehouses, usually 1 -3 working days after receipt of cleared payment.

As we use various delivery partners to delivery our items, we nor our delivery partners can provide or guarantee a delivery on specific dates or times.

Due to ongoing COVID restrictions being placed in different states and natural disasters from time to time, delivery time frames can be affected and your patience in these cases is appreciated.

Below are guidelines for the following couriers we may use:

Australia Post: Items dispatched by Australia Post’s  will be issued with a barcoded address label. Upon dispatch, you will be issued with a consignment number. You can use this number to track your order, please visit
https://auspost.com.au/mypost/track/#/search 

Aramax: Items dispatched with Aramex, will be issued with an email of confirmation, inclusive of your order tracking number. To track the item(s), please visit http://www.aramex.com.au and use the given tracking number.

Allied Express: Items dispatched with Allied Express will be issued with a barcoded address label and you will be able to track your items through the Allied Express website http://alliedexpress.com.au/ or call 131373 for more queries.

Toll: Parcels dispatched with Toll will be issued with a barcoded address label and you can track your item(s) through the Toll website anytime at https://www.tollgroup.com/tools/mytoll

Hunter Couriers: Parcels dispatched with Hunter Express, will be issued with a barcoded address label. You will be able to track you item(s) through the Hunter Express website at anytime at https://www.hunterexpress.com.au/home

Undeliverable Packages

In the event that your parcel is returned to us, our customer team will contact you via email.

Inaccurate address

In the event of any address discrepancies with your order, the product(s) will be returned to us, and one of our a customer care team members will contact via email.

Any products that are returned to us will incur a re-delivery fee.

Unsuccessful Delivery Attempt

In the event that no one is present to collect or sign for the order when it arrives: 

• If delivered by Australia Post : Your parcel will be available for collection at your local Post Office, a notification will be left in the mailbox in this instance. 
• If your item is delivered by Aramex or Allied Express :  arrangement will be made prior to deliver  to ensure your item arrives at your convenience.
• If you are not home at the arranged time, a re-delivery cost will occur at your expense. 

   All items

  State	Postcode	Suburb
  SOUTH AUSTRALIA	5701	WOOLUNDUNGA
  WESTERN AUSTRALIA	6740	DRYSDALE RIVER
  6740	MITCHELL PLATEAU
  	6740	OOMBULGURRI
  	6740	KALUMBURU
  	6740	PRINCE REGENT RIVER
  	6740	WYNDHAM
  	6743	WARMUN
  	6743	CAMBRIDGE GULF
  	6743	LAKE ARGYLE
  	6743	DURACK
  	6743	GIBB
  	6743	KUNUNURRA
  TASMANIA	7151	HEARD ISLAND
  	7151	DAVIS
  	7151	MAWSON
  	7151	MACQUARIE ISLAND
  	7151	MCDONALD ISLANDS
  	7151	CASEY

   

  Bulky Items

  State	Postcode
  NT	0800-0999
  NSW	2641
  QLD	4450-4499, 4680, 4700-4805, 9920-9959
  QLD	4806-4899, 4900-4999, 9960-9999
  SA	5701
  TAS	7151
  WA	6215-6699